In the early days of computer support, many companies supplied the break-fix approach - when the system is broken, we come in and fix it. However, with new technology that dynamic is rapidly changing. Firms realize that downtime costs companies a lot of money. A reduction in productivity is a very costly and measurable number. Waiting until things were broken was not a cost efficient way to do business. The result is a realtime monitorring solution. In every rollout that we perform, we install a custom probe to monitor the health of your network and provide preventative maintenance to ensure that your system operates at peak efficiency. It is part of our support offerring to make sure that your patches are installed; that your antivirus definitions are up to date and to confirm that your backup system is operating properly. You change your oil every 3000 miles and visit the dentist every year, doesn't the lifeline of your business deserve the same attention?

While all of the above steps will keep your network running optimally, there will still be the need for support and our highly qualified staff is able to take care of whatever is required. In fact, our system will even allow us to fix most issues remotely. A technician may be able to solve a problem immediately without the need for an onsite visit. This reduces your employee downtime and saves both time and money. However, if a visit is required, our well trained staff will be onsite in an expeditious fashion.